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Refund Policy

VANTIX FITNESS — REFUND POLICY

Last updated: 26 July 2025

A legal disclaimer

The information provided in this Refund Policy is for general guidance only and does not constitute legal advice. Specific refund obligations may vary based on your jurisdiction. Please consult a qualified legal professional to ensure your policy complies with local consumer protection laws.

Refund Policy - the basics

At Vantix Fitness, we strive to ensure that you're satisfied with your purchase. This Refund Policy outlines the terms under which refunds will be granted, helping to establish a clear relationship between Vantix Fitness and its customers.

Online transactions involving physical goods are subject to consumer protection laws, which may require clearly defined refund terms. This policy also helps prevent disputes and legal claims by setting expectations for when and how refunds can be requested.

What to include in the Refund Policy

Our refund terms are as follows:

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  • Timeframe: Refund requests must be made within 14 days of the delivery date.

  • Eligibility: Items must be:

    • Unworn, unwashed, and in their original condition

    • With original tags attached

    • In original packaging, if possible

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  • Non-refundable Items:

    • Sale items

    • Underwear

    • Customized or personalised items

    • Gift cards (unless required by law)

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  • Partial Refunds: May apply for items returned not in their original condition or past the refund period.

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  • Return Shipping: Customer is responsible for return shipping costs unless the item is faulty or incorrect.

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  • Approval Process: Once your item is received and inspected, we’ll notify you of the refund approval. If approved, a refund will be issued to your original payment method within 5–10 business days.

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  • Original Shipping Charges: Non-refundable, unless the return is due to an error on our part.

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How to Request a Refund

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Please email us at 📧 vantixfitness@gmail.com with:

  • Your order number

  • A brief explanation of the reason for the return

  • Photos (if applicable, for damaged or incorrect items)

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Need Help?

📧 Email: vantixfitness@gmail.com
📱 Instagram: @vantix.fitness

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